We collect the following types of information:

a) Personal Information

Information that can identify an individual, including:

• Full name, email address, phone number
  
  
• Practice/clinic name and professional contact details
  
  
• Information provided when signing up, submitting inquiries, or using our services
  
  

b) Usage Information

Data about how users interact with our website or platform, such as:

• IP address and browser information
  
  
• Device type and operating system
  
  
• Pages visited, session duration, and interaction patterns
  
  

c) Voice & Appointment Data (Healthcare Context)

If you are a customer using GenieAInow’s voice-AI assistant, we may collect:

• Patient names (if disclosed), appointment details, booking times, and relevant messages
  
  
• Audio recordings or transcriptions, where applicable (only with consent and in accordance with applicable laws)
  
  

We use collected data to:

• Provide, maintain, and improve our Services
  
  
• Respond to inquiries or support requests
  
  
• Personalize user experience and content
  
  
• Conduct analytics and performance tracking
  
  
• Meet legal and regulatory obligations
  
  

Protect against fraud, security threats, and misuse

We do not sell or rent personal data. We only share information in the following cases:

• Service Providers: We work with trusted partners (e.g., cloud hosting, analytics tools) under strict confidentiality agreements.
  
  
• Legal Requirements: When required by law, regulation, subpoena, or court order.
  
  

We use industry-standard encryption and security protocols to protect your data. Data is stored securely in Canadian or U.S.-based servers that comply with applicable privacy laws, including PIPEDA and relevant provincial health privacy acts.

We implement:

• Access controls and authentication
  
  

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal information
  
  
• Request deletion or restriction of processing
  
  
• Withdraw consent at any time
  
  

To exercise any of these rights, email us at privacy@genieainow.com

We use cookies and similar technologies for:

• Improving website performance
  
  
• Analytics and usage tracking
  
  
• Remembering user preferences
  

  You may control or disable cookies via your browser settings, though some features may not function optimally.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to read the privacy policies of any external sites visited.

GenieAInow does not knowingly collect personal information from individuals under the age of 16. If we become aware that such data has been collected, we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, the “Effective Date” at the top of this page will be revised. Continued use of our Services after changes means you accept the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

GenieAInow Inc.
Email: privacy@genieainow.com
Phone: +1 (780) 862-5681
Address: Oakville, Ontario, Canada